The Jira / Atlassian Administrator is responsible for the configuration, reliability, and continuous improvement of Proxet’s Atlassian ecosystem. The role ensures that Jira and Confluence are aligned with business processes, securely configured, well-documented, and fully adopted across teams.
This position merge IT administration, process enablement, and stakeholder collaboration, ensuring stable day-to-day operation, efficient change management, and scalable process automation within Atlassian tools.
Location: Office/Hybrid (Wroclaw only) or remote (Poland/Ukraine) Key Responsibilities * Administrate Jira Cloud, Jira Service Management. * Configure workflows, automations, custom fields, and integrations to support business process needs. * Configure projects schemes, issue types, screens, and permission schemes. * Manage users, groups, and license allocations. * Maintain access control and role-based permissions in line with security policies. * Handle L2/L3 service desk tickets related to access, configuration, and incidents. * Maintain application configuration and change management. * Monitor application health, usage, and user feedback. * Review vendor updates and feature releases. * Track and communicate release impacts to relevant teams. * Coordinate with business stakeholders to test and deploy new functionality. * Identify recurring issues and propose systemic fixes or automation opportunities. * Ensure documentation of configurations, system baselines, changes, and user guides. * Conduct onboarding sessions and user training. * Serve as the primary point of contact for vendors and internal stakeholders.
Required Qualifications * 3+ years of experience in application administration, IT operations, or business systems management. * Proven experience working with Atlassian products (Jira, Confluence, JSM, Asset Management, Rovo). * Proven experience managing integrations between multiple SaaS systems (API or zappier/n8n). * Strong understanding of any SaaS administration, access management, and workflow automation. * Understanding of data access controls, SSO, and identity management. * Excellent problem-solving and cross-functional communication skills. * Ability to document, train, and present to non-technical stakeholders.
Nice-to-have Requirements * Familiarity with ITSM / ITIL practices (Incident, Change, Release Management). * Experience with security and compliance frameworks (SOC 2, ISO 27001). * Experience writing custom plugins for JIRA cloud.
