Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we’ve experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.
Your future responsibilities include: * Handle customer inquiries via live chat (Intercom) in a timely and professional manner. * Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey. * Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach. * Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose. * Document conversations and updates accurately in the CRM system. * Collaborate with the team to maintain high service quality and customer satisfaction. * This is a 3-month contract role with the possibility of extension based on performance and business needs.
Needed experience & skills: * At least 6 months of experience in customer support or a related field. * English level B2+. * Clear communication skills, empathy, and a customer-focused mindset. * Ability to solve problems, think critically, and pay attention to details. * Comfortable working with CRM systems (Intercom is a plus). * Proactive, adaptable, and open to feedback.
Work with EverHelp is about: * 20+ vacation days and unlimited sick leaves, * Ability to work fully remotely, * A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level, * Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
