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Описание: |
EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.
Our Position
* We stand against war and unjust aggression.
* We evacuated our employees and their families from active war zones and provided housing and financial support.
* We supplied the entire team with power stations and backup batteries.
* We continue stable operations to support the future of Ukraine.
The vacancy is open due to active project growth (82% YoY).
Role Mission
To ensure a high-quality customer experience via chat, email, and ticketing systems, promptly resolving inquiries related to transactions, bonuses, account access, and technical issues.
You will support the brand’s reputation and contribute to user retention.
Responsibilities
* Communicate with customers via live chat, email, and tickets
* Handle questions related to deposits, withdrawals, bonuses, and KYC verification
* Maintain accurate internal notes, work with CRM/Back-office systems
* Escalate complex cases to the appropriate teams (Risk / Payments / Tech)
* Follow brand tone of voice, internal procedures, and compliance guidelines
About You
* 6–12 months of experience in Customer Support
* Fluent English and Ukrainian (B2—C1 level — required)
* Understanding of customer support processes and experience using CRM/Helpdesk tools (Zendesk, Freshdesk, Intercom, etc.)
* Strong attention to detail, stress tolerance, and readiness to follow procedures — including night shifts
Why EverHelp
* Opportunity to join a Ukrainian company and contribute to the country’s economic stability
* 20+ days of paid vacation and unlimited sick leave
* Medical insurance + 10 additional Healthcare Days for recovery and wellbeing
* Fully remote work
* A professional team ready to share expertise, internal communities, and team activities for continuous learning and growth
* Real career development:
* 32% of our team members changed roles within their first year
* 86% of our Team Leads are former support agents
* Corporate discounts on gym memberships and a wide range of wellness services
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