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OWM Group Ltd is a forward-thinking technology group comprising several innovative companies, including OpenWeather Ltd and Ulla Technology Ltd, all headquartered in the iconic Gherkin, one of London’s most recognised business centres.
OpenWeather is a technologically innovative company that specialises in the development of intelligent environmental data products. The UK-based company has been operating on the market for a decade, adhering to its mission to provide high-quality data and analytical products that assist customers in transforming their businesses for the better. The organisation is proficient in the practical applications of artificial intelligence (AI), machine learning (ML), and information technology (IT) in the context of environmental data. We are currently providing services to over 8 million consumers worldwide, with over 2 billion forecasts generated daily, and 5 PB of environmental data.
Ulla Technology Ltd, our AI-powered assistant platform, is the latest addition to the group and is experiencing rapid growth. Ulla represents the future of AI-led business support, and we are just getting started.
Why Join Us?
You’ll be part of a globally distributed team of experts across more than 15+ countries, collaborating in a culture that values innovation, learning, and ethical growth.
Core Values:
Performance-Driven: Our team members come from various backgrounds and corners of the world, bringing diverse expertise. What unites us is our commitment to performing at our best, continuously learning, and thriving as we tackle new challenges.
Collaborative: We believe that two heads are usually better than one. Collaboration is at the heart of our approach. We work closely together, supporting one another, and sharing a collective vision to find the best solutions for our clients.
About the Role
We are looking for a Technical Support Engineer to join our team in a fully remote capacity. This role combines technical problem-solving with customer support and is ideal for someone who is technically skilled, process-oriented, and comfortable working in a cross-functional environment. You will support users of OpenWeather services, help them implement best practices, and ensure high-quality communication across a broad range of clients.
Responsibilities
* Respond to technical support enquiries from end-users of OpenWeather services via the Salesforce Service Cloud platform (including individual developers, company representatives, researchers, and others).
* Advise customers on correct methods and best practices for working with weather and agricultural APIs, billing, and additional related topics.
* Provide personalised attention to high-priority cases, ensuring accurate and timely technical guidance and product support.
* Review client feedback regarding weather data and agricultural APIs and relay insights to the development team to support ongoing product improvement.
* Work with and maintain the internal customer database.
Requirements
* Bachelor’s degree (technical specialization preferred).
* Fluent English (spoken and written).
* Strong communication skills.
* Proactive and able to work independently.
* IT background is a plus.
* Experience in the IT or high-tech sector is an advantage.
Why Join OWM Group Ltd?
* Be part of a global company providing weather services to millions of customers.
* Collaborate with a team of talented professionals dedicated to pushing the boundaries of weather prediction.
* Opportunities for professional growth and development.
* Flexible working schedule
* Annual performance bonus.
* 25 days of annual leave + 8 UK bank holidays.
OWM Group Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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