Milliorize (www.milliorize.com) provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.
About the Role
We are looking for a Customer Support and Payment agent to join our SweepLuxe team, specializing in customer support, risk, fraud, and payments. This role focuses on assisting players, resolving inquiries, managing payments, and ensuring a seamless gaming experience. If you have iGaming customer support experience, strong problem-solving skills, and a proactive mindset, we’d love to hear from you!
Why we have opened this vacancy: Team extension.
☄️Type of cooperation: Full-time cooperation, afternoon shift 3PM — 11.30 PM CET — 30 min break, but needs to be flexible to cover morning and night shifts if needed.
Your responsibilities on the project will be: * Respond to customer inquiries via chat and email, including VIP support. * Resolve customer issues promptly and professionally to ensure high customer satisfaction. * Review and verify customer KYC documents according to internal company procedures. * Add and adjust customer promotions as authorised. * Monitor and manage Trustpilot reviews, escalating issues when necessary.
You can be part of the following team:
Customer support team —3 agents work internally, Head of Customer support.
Our requirements to you: * 2+ years of customer support experience in iGaming company; * Hands-on experience with at least one support tool such as TalkTwo, Zendesk, HelpDesk, or similar. * Familiarity with KYC verification tools (e.g., Sumsub, Jumio, Veriff) is a strong plus. * Strong teamwork skills, empathy, and a genuine willingness to support colleagues. * Reliability and a proactive attitude. * Fluent in English.
Who will you have the opportunity to meet during the hiring process (stages): HR screening, Tech Interview, Final interview with the CEO(optional)
Why Join Us? * Be a part of a collaborative and innovative team. * Work on impactful projects with a global reach. * Opportunity to take ownership and implement your ideas to drive real results.
What we can offer you: * We have stable and highly-functioning processes — everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals. * You will have enough independence to make decisions that can affect not only the project but also the work of the company. * We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together. * Do you like to learn something new in your profession or do you want to improve your English? We will be happy to pay 50% of the cost of courses/conferences/speaking clubs. * Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders. * Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus. * And what if you want to relax? Then we have 21 working days off. * What if you are feeling bad? You can take 5 sick leaves a year. * Do you want to volunteer? We will add you to a chat, where we can get a bulletproof vest, buy a pickup truck or send children’s drawings to the front. * And we have the most empathetic HRs (who also volunteers!). So we are ready to support your well-being in various ways.
A little more information that you may find useful: * our adaptation period lasts 3 months, this period of time is enough for us to understand each other better; * there is a performance review after each year of our collaboration where we use a skills map to track your growth; * we really have no boundaries in the truest sense of the word — we have flexible working day, remote or office is up to you.
Of course, we have a referral bonus system. So if you have a friend who likes our job opening, you can give us their telegram contact, and we in turn will thank you with a bonus if we start working with them!
