Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.
Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.
We`re rapidly growing and inviting a Billing Support Specialist to our team.
You would be running such tasks as: * Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails; * Troubleshoot technical issues with payment systems and software to support payment processing; * Initiate escalation of issues to the technical or financial team and payment providers as required; * Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.
Required skills and expertise: * Ability to understand customer needs and resolve issues appropriately and professionally; * Communicate effectively through clear, concise written documentation; * English language from Intermediate level; * Ability to work in high workload conditions; * Good ability to prioritise tasks and meet deadlines.
Nice to have: * Experience in resolving issues related to the payments industry; * Experience of working with other internal departments, including technical teams.
We offer: * 100 % paid sick leaves; * 20 working days of paid vacation; * Medical support; * Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.); * Corporate gifts & events.
Professional growth & development: * Competitive salary with annual salary promotions; * The annual budget for professional courses, conferences, workshops, and books; * Internal training courses; * Work with a team of professionals and have the opportunity to share knowledge.
Corporate Culture: * Dynamic and result-oriented work environment; * The ability to influence product development at an early stage; * Openness to new ideas and approaches, healthy team discussions; * No “red tape” culture.
Candidate journey: HR Interview — Interview with Team Lead.