Hey there, future Support Agent! Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.
YOUR QUEST-LINE: * Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance; * Investigating technical or account-related issues, understanding user context, and offering effective solutions; * Assisting users with questions about digital items, platform mechanics, and transactional flows; * Escalating complex or sensitive cases when needed, while keeping users informed throughout the process; * Identifying recurring questions and contributing to updates for internal documentation or FAQs; * Keeping detailed records of user interactions to ensure smooth follow-up and case resolution; * Ensuring a positive user experience through clarity, patience, and empathy in communication.
YOUR IN-GAME SKIN: * 2+ years of hands-on support experience — you’re comfortable working in a fast-paced environment and handling multiple chats with confidence; * Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics; * Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what; * Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming; * Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging; * At least Intermediate level of English.
♀️ WILL BE YOUR BOOST: * Familiarity with anti-fraud basics or working with suspicious activity checks; * Experience resolving issues related to payments, declined transactions, or refunds; * Understanding of KYC / account verification processes.
YOUR POWER-UPS SOURCE: * Spontaneous weekend from the CEO; * Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials; * Start working at a time that’s comfortable for you; * People Partner who will always support you in word and deed; * Anniversary and performance bonuses; * Input on project direction in a bureaucracy-free environment; * Regular performance reviews and personal feedback sessions; * 20 paid vacation days and 7 sick leave days; * Assisting with the accounting and tax management for individual entrepreneurs; * English language and Well-being benefit — so that you can improve your mental health the way you want; * No time tracking; * We purchase CHARGING STATIONS for our spacers; * We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.
If you read everything carefully and exclaimed, then we are already looking forward to your resume and portfolio! Send them as soon as possible!
