Helpware is a technology-driven American company with offices in the USA, Poland, Germany, Albania, Georgia, Ukraine, Mexico, the Philippines, and Uganda, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies.
We’re expanding and looking for an experienced Recruitment Lead to join our dynamic global team. This position ensures well-organized, predictable mass hiring and the fulfillment of commitments to our customers. Key Responsibilities * Lead and manage the end-to-end recruitment process across multiple EU locations. * Oversee and optimize ATS customization and ensure data accuracy and system efficiency. * Develop, monitor, and present recruitment analytics and performance reports. * Define and manage SLAs and hiring terms to ensure timely and high-quality delivery. * Build and maintain a strong talent pipeline through strategic sourcing and networking. * Partner with internal stakeholders to manage expectations and align recruitment goals with business needs. * Tweak and enhance the recruiters’ motivation and incentive system to drive performance and engagement. * Support and mentor recruitment specialists, fostering continuous professional growth. * Collaborate with external recruitment partners and ensure compliance with company standards. * Stay updated on market trends, sourcing tools, and best practices in recruitment. * Personally handle select recruitment processes when necessary. * Conduct market research in new potential locations, analyzing capacities, compensation packages, and benefits to inform recruitment strategy
Requirements * 3+ years of experience in recruitment, with proven success in high-volume or specialized hiring. * Experience in strategic sourcing and candidate lead generation across multiple EU countries, utilizing modern tools for search automation, channel analytics, and advanced techniques such as Boolean and X-Ray * Background in BPO or Shared Service Center recruitment. * 1+ years of leadership experience, managing or mentoring recruiters. * Proven ability to customize and optimize ATS systems (e.g., Workable, Greenhouse, Lever, Breezy, etc.). * Strong results orientation with a track record of meeting hiring targets and SLAs. * Excellent analytical and reporting skills using recruitment metrics and dashboards. * Strong interpersonal, communication, and stakeholder management skills. * English level B2 or higher.
We offer: * Competitive compensation * Join a fast-growing, dynamic enterprise and contribute to its expansion. * Gain hands-on experience in mass hiring while building large-scale talent pipelines. * Medical insurance after probation period (for UA location) * Location — remote from Europe or European time zone * Business hours: Monday — Friday, 10 am — 7 pm or 11 am — 8 pm Kyiv time * English classes * Corporate training and parties
