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Описание: |
Hi there!We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands our presence in global markets.
We’re looking for a Middle CRM Specialist — a proactive and detail-oriented professional who will take ownership of multi-projects CRM communications and help us drive engagement, retention, and revenue through smart cross-sale strategies. If you thrive in a fast-paced environment, love analyzing user behavior, and know how to turn data into personalized communication flows — this role is for you!
Your main responsibilities:
* Execute multi-projects communications with audience segmentation and personalization.
* Coordinate with copywriters, designers, and analysts for campaign materials and stats collection.
* Plan and execute A/B tests, track the impact, and quickly apply the learnings.
* Plan and run multi-channel communications (email, push, in-app, SMS, pop-up).
* Set up trigger-based CRM flows.
* Analyze campaign performance and effectiveness (ROMI, retention, etc.).
* Conduct competitor and market research.
What we expect from you:
* Experience with email marketing, SMS, web-push, and pop-ups.
* Strong knowledge of CRM systems (Customer.io or similar).
* Hands-on experience creating bonuses, campaign logic, and promo flows in a gaming product.
* Ability to analyze performance metrics and make data-driven decisions.
* Experience in launching trigger chains (ranks, emails), understanding the logic of building communications and their implementation.
* Experience with SoftSwiss (SS) will be an advantage.
* Autonomy — ability to perform tasks independently without constant supervision.
* Proactivity & initiative — willingness to offer new ideas, actions, and approaches.
What we offer:
* Competitive salary.
* Remote work format or offices in Kyiv and Warsaw.
* Flexible working hours.
* Friendly, supportive team culture with open communication.
* 24 working days of paid annual vacation.
* Paid sick leaves.
* Compensation for conferences and business trips.
* Birthday greetings :)
* Online and offline team buildings, corporate events.
Got the experience, energy, and vision to make CRM more effective?
We’ve got the space, resources, and a team to back you up — come join us!
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