Spendbase is a global fintech company with a startup mindset, helping businesses optimize their spending on SaaS, cloud services, and corporate cards — and we’re scaling fast.
We’re searching for a Head of Customer Success who can match that pace: lead strong teams, bring in automation, and turn customer success into a growth engine. Are you our perfect match?
What you’ll do: * Lead and grow the Customer Success team: align structure, sharpen processes, and roll out tools that actually scale * Cut response times with automation and smarter workflows * Build a data-driven approach to customer health, retention, churn prevention, and upsell * Make sure our CS setup can handle thousands of customers without losing the human touch * Work side by side with Product, Sales, and Compliance so customer feedback shapes what we build * Hire, mentor, and inspire a team that’s efficient, empathetic, and fun to work with
What we’re looking for: * 5+ years in Customer Success with at least 2+ years in a leadership role * Track record of building or scaling Customer Success/Support in fast-growing, high-volume environments (fintech, SaaS, or similar) * You know how to design processes, automate the boring stuff, and pick the right tools (support platforms, CRM, self-service, chat, etc.) * Obsessed with metrics — NPS, retention, churn, response times — and how to move them in the right direction * Strong leadership skills: you’ve recruited, grown, and inspired teams in a startup or scale-up setting * A clear communicator with a true customer-first mindset * English B2+/C1 is a must
What we offer: * Competitive salary * Opportunity to build something meaningful and scale it globally * Supportive, fast-paced, and ownership-driven environment * Paid vacation and sick leaves * Paid overtime * Online medical consultation services
