It’s an amazing time to join Digicode as we continue empowering as many innovators as possible to change the world. We deliver outstanding technology consulting, R&D, design, and software development services in the USA, UK, and EU markets. This is where you come in.
We are looking for a Technical Support Specialist to join our team. This role is critical to ensuring the stability, reliability, and quality of our production systems and partner integrations, especially in the dynamic world of iGaming.
What you’re going to do: * Monitoring & Alerts * Design, implement, and maintain monitoring systems and alerts for our production environment. * Respond swiftly to incidents and anomalies to ensure uptime and performance. * Technical Support * Act as the first line of support for partner inquiries related to integrations and production issues. * Provide timely, clear, and technically sound responses to internal and external stakeholders. * Quality Assurance * Test partner integrations in both staging and production environments. * Validate casino game flows and API interactions, reporting issues with clarity and precision. * Collaborate with QA and development teams to ensure seamless partner experiences.
Who we’re looking for: * Experience in software testing or QA is a strong plus. * Ability to query and analyze data using MySQL. * Familiarity with Node.js codebase and debugging practices. * Strong communication skills and a service-oriented mindset. * Detail-oriented with a knack for spotting inconsistencies and edge cases.
What To Expect From Digicode?
Work from Anywhere: From an office, home, or travel continuously if that’s your thing. Everything we do is online. As long as you have the Internet and your travel nomad lifestyle doesn’t affect the work process (you meet all deadlines and are present at all the meetings), you’re all set.
Professional Development: We offer great career development opportunities in a growing company, international work environment, paid language classes, conference and education budget, & internal 42 Community training.
♂️ Work-life Balance: We provide employees with 18+ paid vacation days and paid sick leave, flexible schedule, medical insurance for employees and their children, monthly budget for things like a gym or pool membership.
Culture of Openness: We’re committed to fostering a community where everyone feels welcome, seen, and heard, with minimal bureaucracy, and a flat organization structure.
And, also, corporate gifts, corporate celebrations, free food & snacks, play & relax rooms for those who visit the office.
Did we catch your attention?
Join us on this exciting journey! We’re eager to grow and evolve together with you! * y submitting your resume, you automatically agree to the storage and processing of your personal data in accordance with the current legislation of Ukraine. We guarantee confidentiality at all stages of cooperation
