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Описание: |
Hi there!
We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing product company that creates innovative digital products and confidently expands our presence in global markets.
We are looking for a Account / Sales Manager
What you’ll be doing:
* Conducting phone consultations with clients, collecting feedback, and identifying their needs
* Actively upselling services and encouraging participation in promotions
* Increasing customer loyalty and service quality through a personalized approach and various initiatives
* Resolving client issues, providing support and consultations
* Keeping records and reports, including translating or transcribing conversations when needed
* Collaborating with the team to improve service quality
Our ideal candidate:
* Experience: 1+ year in a similar role
* Languages: Fluent English (both written and spoken) — other languages are a bonus
* Work schedule: Willingness and ability to work in a flexible 4/3 schedule: shifts from 6:00–16:00 and 16:00–02:00
* Reporting: Experience with CRM systems is a plus. Experience with the SoftSwiss platform is a strong advantage
* Skills: Excellent communication skills, basic sales and objection-handling techniques, active listening, and goal orientation
* Personal traits: Proactive, adaptable, responsible, stress-resistant, empathetic, tolerant, and flexible
We offer:
* Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
* 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
* A supportive, friendly team where knowledge-sharing is part of the culture.
* Coverage for professional events and learning.
* Birthday greetings, team buildings, and warm human connection beyond work.
* Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
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