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Описание: |
As our company continues to grow, we are seeking a highly motivated and detail-oriented B2B Support Manager to join our dynamic team. We offer a vibrant and supportive work environment that fosters collaboration, innovation, and personal growth. At our company, each team member plays a key role in delivering a top-tier product and ensuring our customers have the best experience possible. If you’re passionate about helping people, solving problems, and being part of a high-energy team, we want to hear from you!
Languages Required:
English — at least Intermediate (B1)
russian — Upper-Intermediate (B2)
Ukrainian — Native
Requirements:
* Experience in customer support, community management, or related fields, ideally in fintech, crypto, or payment systems
* Experience with custodial / non-custodial wallets and platforms
* Strong written communication skills
* The ability to work effectively and professionally in a chat-based environment in English, Ukrainian, and russian.
* Ability to remain calm and composed when handling difficult or frustrated customers
* Excellent self-organizational skills, with the ability to prioritize and manage multiple tasks effectively.
* Demonstrate the ability to seamlessly switch between different systems and tools.
* Experience with Postman.
* Experience with Payments and Transactions (Fiat and Crypto).
* Communicate complex concepts in a clear, simplified manner that’s easily understood by non-technical audiences.
* Ability to Create and Maintain Customer-Facing Documentation.
* Familiarity with Content Management Systems (CMS).
* A customer-centric attitude with a focus on delivering high-quality service
Key Responsibilities:
* Assistance with customers’ incoming requests through ticketing system (messaging via help desk through email and texting channels);
* Comfortable writing customer-facing documentation (Knowledge Base help articles, FAQs);
* Customers’ Technical assistance on the first phase of integration;
* Support and issue solution from all types of requests (payment assistance, technical questions, overall questions regarding the service);
* Keeping high level standards in communication with clients;
* Work with CMS (keeping up to date + optimization).
Will be a plus:
* Previous experience in Fintech.
* Experience in the optimization of internal workflows.
* Experience working with B2B clients.
What we offer:
* Flexible schedule (4–5 shifts per week);
* Remote work;
* Opportunities for professional development and career growth;
* Apple equipment;
* Competitive salary and benefits package.
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