Key requirements: * Experience in managing a support team (L1/L2) of at least 2 people; * Experience in building and implementing internal IT support processes; * Knowledge of Service Desk systems (experience with YouTrack is a plus); * Experience in developing and implementing SLAs and a Service Catalogue; * Ability to organise teamwork according to a shift schedule; * Understanding of employee onboarding/offboarding processes; * Skills in collaborating with DevOps, QA, and development teams.
Additional desirable skills: * Experience working with ITIL processes (Incident, Request, Problem Management); * Basic technical knowledge: Windows, macOS, VPN, Google Workspace; * Ability to maintain reporting, analyse support metrics, and prepare improvement proposals.
We offer: * An interesting project and non-trivial tasks that will allow us to show your professional attitude and creativity; * Friendly team; * Comfortable working schedule and working conditions; * Opportunity to work remotely as well as in an office located in the city centre; * Stable, competitive salary; * Paid vacation and sick leaves; * Opportunity for professional growth and career development; * English, paid professional courses, coffee/fruits and other pluses :)
