Join United Tech as an ORM/SERM Specialist! Unlock your potential by shaping the way the world sees top-tier brands. You will play a pivotal role in crafting and launching reputation-management processes from the ground up. Your work will directly influence brand image and trust
About the product: It is a web communication platform connects users worldwide with a wide range of features. Launched in 2020, it has passed all MVP testing stages and attracts a growing number of long-term users. The platform enables 24/7 communication and content sharing without compromising performance or user experience. With a focus on high-load handling, excellent UX/UI, and a unique monetization strategy, we offer a top-tier product in the market. Our global goal is to become a top 5 international social networking service, with plans to expand into Latin American and Asian markets
In this role, you will * Own and maintain company brand pages on review platforms: keep information, visuals, and updates fresh and engaging * Respond promptly to new reviews, both positive and negative, and work with customers to resolve issues and foster goodwill * Monitor branded search results, suppress negative content by promoting positive or neutral assets, and ensure our narrative comes through first * Engage in brand-related conversations on forums (Reddit, Quora, etc.) to build and reinforce a positive public perception * Design and implement strategies that encourage satisfied customers to leave reviews, using creative incentives and mechanics * Analyze reviews and brand mentions regularly to uncover recurring pain points or service gaps * Synthesize insights into clear recommendations for internal teams (support, product, etc.) to enhance overall customer experience * Report on reputation trends, measure the impact of your initiatives, and track sentiment shifts over time
It’s all about you * 1.5-2 years of hands-on experience as an ORM/SERM Specialist * Background in American brands or products * Proven track record in developing ORM/SERM strategies * Solid understanding of SEO principles * Experience managing multiple brand portfolios simultaneously * Familiarity with other digital marketing channels * Skilled in navigating and contributing to online forums (Reddit, Quora) * English proficiency at B2 level or higher * Result-oriented mindset with a focus on measurable outcomes * Strong communication skills and ability to build relationships * Structured thinker who can break down complex problems into clear actions
What we offer * 20 paid vacation days, 15 sick days, and 6 additional days off for family events * 100% medical insurance coverage * Sports and equipment reimbursement * Team building events, corporate gifts, and stylish merch * Financial and legal support * Position retention and support for those who join the Armed Forces of Ukraine * Participation in social initiatives supporting Ukraine
Comfortable working environment: * Work from our Kyiv hub or remotely with a flexible schedule * Workspace rental reimbursement in other cities and abroad * Modern equipment or depreciation of your own tools
Investment in your future: * Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche * 70% of our heads and leads have grown into their roles here — so can you! * Performance-oriented reviews and Individual Development Plans (IDPs) * Reimbursement for professional courses and English classes * Corporate library, book club, and knowledge-sharing events
Hiring process * Intro call * Tech Interview * Test Task * Final Interview * Reference check * Offer
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