Ciellos is a Microsoft Dynamics 365 technology consulting powerhouse. We are certified as both a Microsoft ISV Development Center and a Microsoft AIM Modernization Center. Our expertise covers a broad range of Microsoft technologies, such as Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management and Customer Engagement, in addition to Power Platform, Azure, AI, Copilot and more.
Ciellos has a proven partner centric business model that supports technical excellence, global project delivery, and repeatable methodology. Our deep experience comes from over 25 years of working with Microsoft partners and technologies.
Position Overview
The Sales Operations Specialist plays a critical support role in helping our Sales team operate efficiently and effectively. This role reports to the Sales Director, North America, and works closely with Business Development Managers and Account Managers. Sales Operations Specialist focuses on maintaining clean and consistent sales processes, driving CRM usage and implementation, supporting reporting needs, and assisting with operational reviews like contracts and pricing.
This is a hands-on, detail-oriented position ideal for someone with strong organizational skills, a process mindset, and an interest in growing their career in sales operations or revenue support.
Responsibilities
Sales Process Management * Maintain and refine sales processes and documentation regularly * Ensure alignment of process steps with CRM pipeline stages * Support team adoption of new workflows and improvements
CRM Ownership * Act as the internal administrator and point of contact for our CRM system * Manage user setup, access, and basic configurations * Drive data cleanliness and integrity across the sales pipeline
Reporting & Analytics * Generate weekly and monthly sales reports, including pipeline reporting, to support forecasting and KPI tracking * Maintain dashboards and provide basic data insights to the Sales Director and team * Flag inconsistencies or gaps in pipeline reporting
Contract & Pricing Support * Assist in contract QA reviews to ensure accuracy and completeness * Review pricing proposals for standardization and alignment with guidelines * Coordinate documentation flow using tools such as DocuSign and our contracting system
Tool & Systems Management * Maintain other key sales tools and assets, including DocuSign, proposal templates, and quote libraries * Coordinate updates to templates, SOW documents, and contracting workflows * Track adoption and usage across systems and suggest improvements
What is Needed to Succeed in The Role
Minimum Requirements * 3-5 years of experience in sales operations, project coordination, or business support role * Proficient user of CRM systems, including user management, pipeline configuration, and reporting/dashboard creation * Strong attention to detail and comfort with repetitive or process-driven tasks * Proficient in Excel, Power BI, or similar reporting tools * English proficiency at Upper-Intermediate to Advanced level * Strong communication and analytical skills
Preferred Qualifications * Experience working with Microsoft Dynamics 365 Sales or HubSpot * Experience in a technology or professional services environment * Exposure to tools like DocuSign, SharePoint, and Power BI * Interest in long-term growth within Sales, RevOps, or Business Operations
Location and Schedule
This is a remote role open to candidates based in Ciellos’ core locations: LATAM, Albania, North Macedonia, Portugal, and Ukraine. Candidates must be able to accommodate a work schedule that overlaps Eastern Time (ET) and Central European Time (CET) and must not require visa sponsorship now or in the future.
Compensation
Compensation is competitive and based on experience, skills, and location. Additional performance-based incentives may apply.
Our Benefits and Perks * Flexible Work Environment: Enjoy flexible hours and remote work options. * Generous Time Off: Take advantage of 4 weeks of annual paid time off and 11 national holidays. * Comprehensive Health Insurance: Benefit from flexible usage options and reimbursements within your annual allowance. * Professional Growth: Receive mentoring and training from Microsoft Dynamics experts, plus reimbursement for Microsoft certifications. * Referral Bonuses: Earn bonuses for successful candidate referrals after they pass the probationary period. * Social Fun: Participate in fun online events and office gatherings at our core Ciellos locations. * Awesome Perks: And yes, there’s swag!
Our Culture
Our culture ensures everyone has a voice and feels truly welcome. People matter most at Ciellos and have always been at the heart of our business. We regularly ask our employees to share what they think about our strengths as a company.
How does Ciellos promote a strong culture across the multi-national organization? * Family oriented environment * Consistent leadership, based on trust and responsibility * Management provides autonomy and trusts employees to manage their tasks independently * Healthy hybrid work environment — work-life balance is not just talked about, but is a focus * When in the office, frequent opportunities to enjoy lunch as a team focused on comradery
Our Values That Shape Everything We Do at Ciellos * Trust is the foundation for all our relationships * Respect for everyone, at the heart of our culture * Courage to advise, consult, and plan at the highest potential * Harmony in collaboration, solutions, and teamwork * Quality focused on the highest quality of workmanship * Team supporting each other, our partners, and our customers
Why Should You Join Ciellos? * International consulting company with unique ERP talent * Frontrunner of the Women in Dynamics equality initiative * One of only a few Microsoft Dynamics Development Centers globally * 220+ Dynamics Upgrades and Migrations * 250+ Dynamics ERP Implementations * Managing more than 250 projects of various sizes and complexity annually * Internal rating of Employer Brand 8.35 out of 10 * Remote work with flexible schedules or hybrid work in offices * Offices in 8 countries — USA, Canada, Brazil, Denmark, Portugal, Macedonia, Albania, Ukraine — with almost 200 employees total * 10+ years of average Dynamics experience of our staff * 25+ years of industry experience working with Microsoft in the ERP space
