Softsich is a young and ambitious international product IT company that builds scalable digital B2B platforms. We are growing fast and looking for a Customer Support Representative to join our team and deliver the best possible service to our clients. Responsibilities * Provide excellent customer service via online chat and email. * Resolve customer inquiries, including registration, bonuses, transactions, and technical aspects. * Support clients in solving problems and conflict situations through effective communication and finding optimal solutions. * Ensure high-quality service in line with internal procedures and standards.
Required Skills & Experience * 1+ year of experience as a Customer Support Representative in the marketing industry. * Proficiency with CRM tools such as Helpdesk, Livechat, Zendesk, Freshdesk, Intercom, or similar. * Understanding of the marketing field: loyalty programs, bonus mechanisms, technical aspects of online platforms. * Strong problem-solving skills with the ability to analyze situations and quickly provide solutions. * Excellent communication skills and a team-oriented mindset. * High level of responsibility and ability to work in a fast-paced environment.
We Offer * Flexible format: work remotely or from our offices in Kyiv or Warsaw. * Convenient 4/4 schedule with alternating day and night shifts, followed by 4 days off. * 24 paid vacation days, sick leave, and medical insurance (available in Ukraine, rolling out to other countries soon). * A friendly team where it’s easy to ask, learn, and be yourself. * Coverage of expenses for professional events and training. * Birthday gifts, team buildings, and engaging team activities. * No cooperation or business ties with the aggressor country.
Interested? Send us your CV — we’ll be happy to meet you!
