GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.
We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.
We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don’t just build tech — we build success stories for iGaming operators all over the world.
Our ambition drives us, our people make it real. Join us and be part of building champion-level success!
What You’ll Be Driving: — Resolving moderately complex technical incidents related to sports feeds and bet settlement; — Performing root cause analysis and prepare incident reports; — Collaborating with traders, client teams, and feed providers; — Maintaining and regularly updating internal documentation and technical guidelines; — Actively monitoring SLA compliance by reviewing queues for aging or inactive tickets; — Escalating stalled incidents to the appropriate support tier (L1 or L3) and flag urgency in GPI; — Ensuring synchronized status updates between internal systems (PSUPINC, GPI); — Handling client escalations by updating status flags, escalating to L3, and notifying team leads; — Coordinating communication flow between L1 and L3 teams for escalated issues.
What Makes You a GR8 Fit: — In-depth understanding of sports market structures, bet types, and settlement processes; — Solid proficiency with Jira, Kibana, Grafana, SQL, and basic XML/JSON; — Upper-Intermediate or higher English proficiency; — Experience in investigating incidents and liaising with external partners; — Strong analytical thinking and proactive problem-solving; — Ability to make time-sensitive decisions under pressure; — Strong collaboration and cross-functional communication skills; — Flexibility and adaptability in a dynamic support environment.
Why You’ll Love Working Here:
Benefits Cafeteria An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:
— Sports — gym, yoga, or any activity to keep you active; — Medical — insurance and wellness services; — Mental health— therapy or coaching support; — Home office — ergonomic furniture, gadgets, and tools; — Languages — courses to improve or learn new skills.
Work-life — Parental support with paid maternity/paternity leave and monthly childcare allowance; — 20+ vacation days, unlimited sick leave, and emergency time off; — Remote-first setup with full tech support and coworking compensation; — Regular team events — online, offline, and offsite; — Learning culture with internal courses, career development programs, and real growth opportunities.
Our Culture & Core Values GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.
— FUELLED BY TRUST: we’re open, honest, and have each other’s backs; — OWN YOUR GAME: we take initiative and own what we do; — ACCELER8: we move fast, focus smart, and keep it simple; — CHALLENGE ACCEPTED: we grow through challenges and stay curious; — BULLETPROOF: we’re resilient, ready, and always have a plan.
To keep things efficient, please apply only for roles that closely match your experience.
