The company is a leader in Network Security Policy Orchestration, which allows enterprises to streamline the management of security policies across complex, heterogeneous environments.
Remote, full-time
Working Schedule: 9.00-17.00 Kyiv time
Requirements: * German B2 * English B2 * 3+ years implementation/operations experience of Linux servers, virtualisation OR 3+ years implementation/operations experience of network/security systems * Previous customer/end user-facing experience as a technical lead * Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.) * Excellent interpersonal, verbal & written communication, critical thinking & analytical skills * Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.) * Perl, Python, and BASH skills are a plus * Loyal, reliable, devoted & conscientious * Highly responsible and accountable * Experience working with K8S and complementary services
Responsibilities: * Provide technical support to worldwide customers and partners using all methods of communication. * Troubleshoot to full resolution of issues within the company`s suite and OS * Maintain individual ticket queue and responsible for all communication with customers, including being the liaison between customers and internal resources. * Support the implementation and integration of the products within the customers’ infrastructure * Help to document best practices in maintaining the solutions * Develop a deep understanding of the customers’ technical environment * Support the EMEA region
