UnityFinance is an international payment service provider that helps businesses accept online payments from around the world. Today, UnityFinance is: — Access to contributors from more than 150 countries worldwide — Access to over 100 payment methods, including bank cards, e-wallets, cryptocurrencies, and local payment methods.
Working at UnityFinance is an opportunity to be part of a dynamic international team focused on innovation in the fintech industry. Employees get access to advanced technologies, solving problems on a global scale. The company values professionalism, initiative and desire for development, providing resources for training and career development.
We are looking for a Customer Support manager to join our Team.
Responsibilities: Consulting and supporting merchants on moderation issues, transaction statuses, rejection reasons, etc.; Conducting merchant moderation and identification (assistance, support, recommendations); Identifying and resolving widespread transaction-related issues; Communicating with related departments; Interacting with payment solution providers and responding to inquiries; Daily submission of ticket reports (quantity, providers, statuses, and types).
You are our ideal candidate if you have: Experience handling large volumes of information; Strong Excel skills; Experience working with Kibana; Background in the Fintech industry.
We expect from you: Willingness to work from the office and eagerness to learn extensively; Analytical skills; Attention to detail; Ability to meet deadlines and work in a multitasking environment with personal discipline; Excellent communication skills, teamwork ability, and organizational skills.
We create an environment in which our specialists feel comfortable working and achieving their goals with comfort and satisfaction:
⏰ Convenient working hours We don’t keep an eye on our employees with a stopwatch — only flexible terms of cooperation and a comfortable work schedule. Work from comfortable office We have a super comfortable office, where you can meet with colleagues in a spacious kitchen and work in a comfy lounge area. ☝️Stability We adapted to the wartime conditions, so we continued to develop our business and conquer new markets. We pay salaries in full and without delay. Since the start of the full-scale war, not a single employee has lost their job, including those who are defending Ukrainian lands at the front. Paid holidays and sick leave Each employee of our company has 24 days of leave, which can be used at any convenient time by prior agreement with the team. We also do not require certificates and do not limit sick days. Recover and gain strength as much as you need. Equipment of your choice Choose any convenient gadget for work: iOS or Windows. We always meet the needs of our employees, so if necessary, we will select the equipment according to their wishes and work tasks. We remember all important events Today, our team works from different parts of the world, but this is not a reason to forget about someone’s birthday or anniversary in the company. We also congratulate and rejoice as a team when someone gets married or welcomes a new addition to the family. If you are looking for a place where you can grow as a specialist, develop a progressive product, and enjoy working in a great team, leave your CV
