About the Role We are currently looking for an experienced .Net Software Support Engineer to join our Application Support Team. The ideal candidate will have a strong background in investigative root cause analysis, incident management, and a solid understanding of both hardware and software systems. The candidate will work on key projects that require expertise in .Net, SQL.
Project is a film distribution company, jointly owned by Paramount and Universal. It distributes their films internationally across 63 countries and has released over 1,000 titles, including more than 100 Oscar winners.
Requirements: — Proven experience in investigative root cause analysis and incident management — Familiarity with application development tools (Visual Studio, ADO, SSMS, etc.) — Strong knowledge of hardware, software, application, and systems engineering — Experience working within Agile frameworks — Proficiency in Test-Driven Development, Continuous Integration, and similar methodologies — Demonstrable contribution to quality control in solution and application developments — Desirable exposure to and understanding of: * C# .NET, related tooling, and technologies * Azure Service — Function App, App services, AKS, APIM, App Insights * Web services and microservices architecture * Development frameworks such as Angular and Xamarin * SQL Server * Web development — Upper-Intermediate level of English
Responsibilities: — Provide software development and support expertise within the Application Support Teams — Support applications in resolving issues — Handle 3rd line incidents raised by the customer and liaise with end-users and customers to troubleshoot technical issues — Implement best practices in support of external and internal project initiatives — Maintain accurate records of support queries and formulate recommendations to prevent future repeated issues — Ensure Alerting & Monitoring requirements from a production perspective are addressed in every project and system under change — Maintain excellent customer relationships and ensure good communication
We offer: — Providing freedom and initiative for decision-making — Courses and education — English courses twice a week — Strong corporate management and transparent strategy — Unlimited area for self-development and personal growth — A set of benefits like video games, flexible working hours and high salary — Regular team buildings
