CLUST is a venture builder that creates and scales IT businesses.
We work hand-in-hand with entrepreneurs as true partners, providing a systematic approach, funding, methodologies, and expertise, along with operational and legal support to accelerate business growth. We also help successful Ukrainian companies enter global markets.
Our mission is to turn bold ideas into profitable businesses.
We’re launching a new product and building a strong team. Together with our Support Team Lead Dmytro Naumov, we are looking for the first Junior Support Agent to join our remote team and take on the responsibility of communicating with users to ensure top-tier client support for a top-notch B2C product with no night shifts and AI-support 24/7.
You don’t need 10 years of experience—we’re looking for someone curious, quick, and caring.
What to expect: * a white-niche product that positively impacts people’s lives; * fast-track your career with the potential to grow into a Manager Role; * flat hierarchy for quick decision-making, providing a unique opportunity to influence product strategy; * an engaging, supportive environment, where management fosters creativity and innovation.
What you will do: * be on the frontline with users via email, chat, and socials (like FB Messenger); * help users get started with our app, navigate and understand how to use different features; * handle billing requests with empathy, but according to our policy; * understand how to escalate a bug or a tech issue — you’ll need to be precise and clear; * use templates and tone guidelines to provide warm, clear, and helpful communication; * log and categorize tickets to help the team see trends and improve faster; * participate in weekly team syncs, product updates, and ongoing training.
What we’re looking for: * 1+ year in a customer-facing support role (email/chat/phone); * experience working with apps, SaaS products, or digital platforms; * strong written English (Upper-Intermediate and up) — warm, sharp, and typo-free; * patience and empathy—especially with non-tech-savvy users; * confidence guiding users through browser/mobile environments (Android/iOS/Windows/macOS); * familiarity with Zendesk, Freshdesk, or any similar helpdesk platform; * organized, responsive, and detail-obsessed (you’ll catch that missing period ); * able to follow processes but also bring ideas to make things better;
What’s the schedule & setup : * Monday to Friday or Wednesday to Sunday; * mainly email-based support (no night shifts) ; * UA time zone compatibility is preferred; * remote-first team, async-friendly setup 40–45 hours/week.
What we offer: * fully remote work with the flexibility to work from anywhere; * flexible schedule to suit your productivity peaks; * standard benefits package, including vacations, sick leaves, etc; * advocacy support for professional and personal matters; * access to a corporate library with valuable resources for growth.
Hiring Process includes interviews with Recruiter and Customer Support Lead; and Test Task.
If you’re looking for the opportunity to contribute to the development of innovative products using cutting-edge technologies, join us!
