You will be a member of a “L2/L3” tech support team operating in 24/7 shifts, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business and tech teams. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.
Responsibilities:
• Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise • Monitoring of applications on all layers: infrastructure, service, feature, and business • Escalating issues according to priority • Coordinating different teams in order to identify and resolve outages • Verify service impact on the users • Send out status updates and document all the events • Liaising with 3rd party suppliers • Manage queue of incoming inquiries, determine prioritization, and address appropriately • Respond to assigned questions, problems and concerns and adheres SLA • Document resolutions for future reference
Requirements:
• Bachelor’s degree in computer science, Math or similar engineering/science fields. • English level starting from B2 (Upper-Intermediate English) • Basic knowledge of networking, Virtualization, Databases • Experience in working with monitoring systems (Zabbix, Grafana, Dynatrace, Appdynamics, Icinga, Nagios) — is a plus • Experience in L2, L3 support, BA or BI — is a plus • Experience with writing SQL queries and MS Excel formulas — is a plus
Competencies:
• Troubleshooting and problem solving • Attention to details • Stress resistance — to stay calm while operating fast and efficient • Excellent communication skills to deliver information in a clear and correct manner to both business and technical audiences • Strong relationship building skills — to be able to positively influence the actions of others and work as a team player • “outside-the-box” thinking
Benefits: * Annual company bonus * Competitive salary & flexible working hours * Daily breakfast, lunch, and office refreshments * Private health insurance, dental coverage, and psychological counseling * 20 paid vacation days and 5 sick days per year * 6 long weekends and 1 day off for your birthday * Gifts for special occasions (birthday, Easter, Christmas, Women’s and Men’s Day, weddings, childbirth, etc.) * Technical library with the option to order books * Access to our educational platform with courses, training programs, and certifications * Career development through coaching and reviews * Internal mobility & referral program * Corporate celebrations, team-building events, and fun activities * Personal care in the office (nails, eyebrows, and barber services) * Modern offices (Kyiv, Vinnytsia, Dnipro) with organized shuttle buses to and from the office
