Peratera is your one-stop shop for borderless finance and payments. We’re breaking down silos to connect you to a new world of finance—where you can send and receive money whenever and wherever you want, without traditional fees.
With Peratera, you can: * Open accounts in multiple currencies * Send, receive, and convert funds in 50+ supported currencies * Accept 150+ international and local payment methods * Send cross-border payments via local bank transfers
To learn more, visit www.peratera.com
What You Will Be Doing
Reporting to the Head of Customer Operations, you will act as the frontline advocate for our clients, ensuring seamless payment performance and delivering actionable insights to help merchants optimize their success with Peratera. You’ll monitor transaction flows, track conversion rates, and work across teams to troubleshoot and improve the customer experience. * Actively monitor payment performance, transaction flows, and conversion rates across all client accounts * Analyze key metrics to identify trends, anomalies, and opportunities for optimization * Serve as the main point of contact for merchants post-onboarding, building strong, trust-based relationships * Investigate and resolve transaction issues, working cross-functionally with product, engineering, and compliance * Proactively provide clients with performance reports, insights, and recommendations to improve success * Educate clients on best practices for payment routing, settlement, and reconciliation * Maintain detailed records of client health, feedback, and support interactions * Escalate urgent issues and work to remove blockers that impact customer satisfaction or revenue
We Are Looking For * 3+ years in a customer-facing role within fintech or payments * Strong analytical skills with experience interpreting and visualizing transaction or performance data * Familiarity with payment flows, conversion tracking, chargebacks, and reconciliation processes * Proficiency in tools like Excel, Looker, Tableau, or similar analytics platforms * Outstanding communication skills—confident in explaining technical and financial concepts clearly * A customer-obsessed mindset with a proactive approach to solving problems before they escalate * Detail-oriented, highly organized, and comfortable managing multiple client relationships simultaneously * Able to thrive in a fast-paced, dynamic, and data-driven environment
