Are you an innovative, customer-focused PRO? At Mojam, we’re looking for a CRM Marketing Manager who’s ready to shake things up and revolutionize how we connect with our players! If you’re passionate about creating personalized customer journeys and driving retention, we want you on our team. Help us elevate our CRM strategies and build stronger relationships with our community. ⚡️ What to do : * Manage and optimize the CRM platform to enhance customer engagement, segmentation and personalization * Develop and implement a comprehensive CRM strategy, including email, web push, and on-site communications, to increase customer retention and engagement * Design and execute customer segmentation strategies to ensure relevant and targeted messaging to different customer segments * Utilize A/B testing to continuously improve CRM activities effectiveness * Monitor, analyze, and report on the performance of CRM initiatives, making data-driven recommendations for optimization and improvement * Collaborate with the Marketing, Product, and Analytics teams to align CRM activities with overall company goals and strategies * Control production of all necessary materials * Stay up to date with the latest industry trends, best practices, and emerging technologies related to customer retention and CRM
Your superpowers * 2+ years of experience in CRM/ Retention/Email Marketing * Proficient in using CRM platforms and marketing automation tools * Detailed expertise in email, web push, on-site communication retention strategies * Analytical and data-driven, with the ability to interpret customer data and make informed decisions on CRM initiatives * Strong copywriting skills, possessing the ability to produce engaging and persuasive content tailored to different customer segments * Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments * Results-oriented mindset with a focus on driving measurable improvements in customer retention metrics and CRM performance * Continuously seeking opportunities to innovate and improve retention strategies and CRM processes * Upper-intermediate (B2) * HTML and CSS proficiency
Being well-acquainted with the gaming industry, having a passion for video games (CS ideally) would be a substantial asset. Team Perks * Totally remote work from wherever you grind. Into coworking? We’ve got your back * Flex schedule with no time tracking, because our goal is results * Work gear on us, get the tech you need * Half-year bonus Twice a year every mojamer receives a sweet bonus as a nod to our shared achievements * Health buffs: compensation for sports and mental health, paid sick leaves, and 18 days for vacation * Skill boosts: we cover training, certs, UA and ENG classes, and pro tips from our top mojamers * Day-offs and gifts on important dates that you choose yourself (birthday, work anniversary, child’s birth, wedding) * A squad of PRO&BROs to craft epic gaming worlds with!
Ready to elevate CRM to new heights ? We’re excited to see your CV and hopefully welcome you aboard! Let’s add more jam together
