Payop is a global payment services provider licensed by MAS in Singapore and FINTRAC in Canada. We empower businesses with the industry’s most comprehensive payment coverage, including our own innovative methods. We move fast, exceeding competitor speed, and prioritize website owners’ success. We change the way businesses think about payment processing and help them increase revenue through education and a payer-centric approach.
Overview of the position
We’re looking for a Key Account Manager. In this role, you’ll serve as a reliable point of contact, helping guide clients and ensure smooth, effective collaboration across teams.
The ideal candidate is confident, proactive about learning, and able to adapt quickly to unexpected situations. You should be comfortable navigating a wide range of interactions and able to build trust through clear, empathetic communication.
Responsibilities
— Acting as a company representative for business clients — Guiding a customer through the business verification process — Preparing offers, agreements, and invoices — Working closely with Sales, Support, Compliance, and Operations teams to support products enhancements and identify new business opportunities — Maintaining CRM and collecting KYC profiles for every customer — Creating tasks in Jira to other departments to solve client’s issues — Connect customers with the Tech Team, Financial Team, or Payment Operations Team up to request — Feedback collection from business customers — Raising customers’ satisfaction regarding our product with a personalized approach — Solving all issues that might occur from the customer’s side — Preparing Analytic reports for clients on a monthly basis — Provide periodic updates and report to the Team Lead and executive management, feedback on trends (competitor insight, customer needs, sales, lead information, product, and marketing requirements)
Requirements & Skills
— 1+ year of previous experience as KAM or support — English — B2+ — Skilled in such programs as Jira, Excel, and Microsoft Word
Nice to have
— Previous experience as an Account Manager or Support. — A general understanding of the industry.
Hiring process
CV screening → Interview with TA Specialist → Interview with Head of KAM → Job Offer
What you will get with us * Team-oriented and encouraging work environment * Career development opportunity * Paid vacation & sick leaves * Corporate English classes * Paying taxes and conducting private entrepreneurs * Internal Referral program * Remote-based work
Are you ready to explore new opportunities? We invite you to submit your application today. We appreciate your interest and look forward to welcoming you on board!
