The candidate must have at least 1 year of hands-on experience with Terrasoft / Creatio CRM and proven experience in the banking domain. This role may involve occasional international business trips, so it is important that the candidate is either based abroad or has the ability to travel internationally when required.
Responsibilities: * Conduct client interviews to identify and gather business requirements. * Perform pre-project research, analyze and formalize business needs. * Develop and align project documentation with clients, including Implementation Concepts, Technical Designs, Specifications, User Stories, Test Cases, Use Cases, etc. * Set tasks for the development team and ensure the delivered functionality meets technical and client requirements. * Conduct acceptance and regression testing. * Train end users on system functionality and usage. * Provide technical support and client consulting during project go-live and initial operation stages. * Model and describe business processes using BPMN notation and create UML diagrams. * Actively participate in sprint planning and maintain the project backlog. * Collaborate with the technical lead to define the architecture of the project solution. * Prepare and deliver demos of implemented functionality.
Requirements: * Experience with Creatio (BPM’online) as an administrator or advanced user. * 3+ year of experience in business/system analysis (preferably in an IT integrator or banking environment). * Hands-on experience with IT system implementation in banking or financial institutions (understanding of banking business processes is essential). * Experience in requirements elicitation (external client-facing experience is a plus). * Experience in implementing or enhancing IT systems (preferably for external clients). * Strong documentation skills (BRD, FSD, Implementation Concepts, Technical Designs, Specifications, User Stories, Test Cases, Use Cases). * Knowledge of relational databases and SQL. * Proficiency in specialized tools (MS Visio, MS Project, Jira, Confluence, etc.). * Understanding of software development methodologies and Agile/Scrum principles. * Experience working with data formats such as JSON, XML, and APIs (SOAP/REST). * Systems thinking and skills in functional decomposition. * Experience in manual testing of complex software systems. * Direct collaboration with development teams (task setting, monitoring, testing). * Business process modeling using BPMN notation.
Would be a plus: * Background in automating business processes in banking, finance, or telecommunications. * Creatio (BPM’online) certifications. * Familiarity with UX tools (Axure, Balsamiq, MS Visio, Sketch, InVision, etc.). * Experience with CRM systems (Siebel, Salesforce, MS Dynamics, etc.). * Skills in web services testing tools (Postman, SoapUI, Fiddler). * Basic understanding of programming languages (JS, C#, HTML, CSS). * Experience with version control systems (e.g., SVN, GIT). *
We offer: * Competitive compensation. * Full equipment for remote work. * Full remote setup, with the option to work from our Kyiv office (Business Center Europe Plaza, near the metro). * Corporate English classes via Zoom (fully covered by the company). * Paid time off, vacation, and 100% paid sick days. * Additional New Year holidays. * Opportunities to impact the direction of projects and product growth. * Interesting and large-scale projects. * Dynamic, professional team. * Supportive and responsive management.
Company website: edenlab.com.ua
If this role sounds like a fit, we’d love to hear from you! Please send your CV along with your salary expectations.
