Fluent Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at www.fluenttech.net.
Position Overview:
As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.
Responsibilities: * Take ownership of technical issues and provide tier 2 support for major financial clients. * Handle complex troubleshooting, investigations and debugging, particularly in Fluent code. * Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Desired Skills & Experience: * At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3). * Knowledge of scripting languages such as Python and Bash. * Strong understanding of Linux systems, including log analysis, regular expressions, and process management. * Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues. * Understanding of networking principles, including telnet and TCP/IP. * Collaborate with cross-functional teams such as R&D, Integration, PM
Advantage: * Experience as an Integration production environment is preferred. * Experience in quality assurance (QA). * Background in finance. * Familiarity with Jira and ServiceNow. * Excellent verbal and written communication skills in English
