Professional Experience: * 1–3 years in business analysis, product operations, QA, or internal platform / tooling roles * Familiarity with Agile (Kanban/Scrum) * Previous experience working with internal teams or technical stakeholders
Skills & Knowledge: * Experience working with operational dashboards, admin tools, or automation flows * Ability to gather and refine requirements from multiple internal users * Experience documenting user journeys and system flows * Familiarity with ticketing systems, logs, or error tracking
Communication: * Strong English (spoken and written) * Proactive mindset with ability to work across departments * Curious, analytical, and structured thinking
Will definitely be a plus: * Experience with CI / CD tooling, monitoring platforms, or DevOps workflows * Exposure to email infrastructure or related technologies * Previous experience in QA, technical support, or incident tracking systems
What’s in it for you? * Work in a global product company with millions of active users * Build meaningful features in privacy, security, hosting, or communication spaces * Gain mentorship from experienced Product Owners and grow your product career * No micromanagement — flexible, ownership-driven culture * Competitive compensation * Strong support for professional and personal development: * Coverage for external trainings, conferences, and professional literature * Access to experienced mentors and knowledge-sharing events * English classes and speaking clubs * Healthy work-life balance: * Truly flexible schedule, no time-tracking * 25 working days of vacation * 5 paid sick days per month, no medical certificate required * Generous maternity leave program * Friendly, empowering environment with the ability to shape product direction and be recognized for your impact
You will be involved into: * Work with Product Owners and engineers to improve tooling and workflows used across Spacemail and Private Email ecosystems * Refine backlog items related to internal dashboards, automation tools, or admin features * Collaborate with stakeholders from TechOps, DevOps, QA, and customer support teams * Ensure requirements are well-defined, prioritized, and tested * Participate in agile ceremonies and continuously iterate based on internal user feedback
About the company and project:
ZONE3000 is proud to represent its partnership with Namecheap (www.namecheap.com). Founded in 2000, Namecheap is a leading ICANN-accredited domain name registrar and technology company with over 16 million customers and 19 million domains under management.
We’re on a mission to make internet services open, safe, and accessible for everyone — and we’re just getting started.
The Spacemail TechOps team supports and evolves the infrastructure powering Namecheap’s PrivateEmail and Spaceship Spacemail products — two secure, business-focused email solutions designed for modern professionals and growing teams. * PrivateEmail (by Namecheap) provides reliable, ad-free email hosting with a sleek web interface, powerful collaboration tools (calendar, contacts, file storage), and full compatibility with desktop and mobile clients (IMAP, POP3, SMTP). * Spacemail (by Spaceship) is a next-generation business email platform built with user privacy, modern UX, and DNS ownership in mind. It emphasizes intuitive onboarding, domain-based identity, and seamless integration into the Spaceship ecosystem.
The TechOps team works behind the scenes to ensure platform reliability, high delivery rates, security, and scalability — enabling millions of emails to be sent and received daily. From internal tooling to monitoring systems and delivery pipelines, the team ensures that both platforms meet enterprise-grade standards while maintaining an excellent user experience.
