Location: Remote — candidates based in the EU Employment type: Full-time
We’re looking for a skilled and proactive Account Manager. In this role, you’ll be the primary point of contact, ensuring smooth communication, resolving complex issues, and driving client satisfaction. You’ll also identify opportunities to upsell and expand accounts, contributing to business growth through trusted partnerships.
About us: Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and TikTok to provide advanced tracking capabilities.
Key tasks: * Manage and grow a portfolio of key accounts by building strong, lasting client relationships. * Identify opportunities to upsell and cross-sell products/services. * Act as the primary point of contact for enterprise clients, addressing their needs and resolving any issues. * Develop tailored sales strategies and proposals to meet clients’ specific requirements. * Collaborate with internal teams (marketing, legal, finance) to ensure client satisfaction. * Monitor industry trends, competitor activity, and market conditions to identify growth opportunities. * Regularly report on upsell activities, pipeline development, and account growth forecasts.
Your background: * 2-3+ years of account management experience * Proven track record of managing a portfolio of high-value clients * Proficiency with sales software like PipeDrive is a plus * Strong personality and negotiation skills * Ability to learn and adapt fast * Willingness to develop technical skills associated with server-side tracking * C1-C2 English
Will be a plus: * Experience in the digital marketing industry, knowledge in the tracking and analytics domain.
We offer: * Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market. * Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration. * Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work. * Career growth support: The company provides a dedicated budget for your professional development. * Comfortable work environment: The company provides support for necessary equipment to help you create a productive and comfortable workspace. * Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life. * Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian public holidays to help you stay healthy and recharge.
Excited to join us? Submit your CV and let’s get started!
