SimplyBook.me is recognized as one of the leading booking systems worldwide. We are currently seeking a Customer Support Manager to join our team either in Lviv, nearby regions, or in Limassol, Cyprus. The position is fully remote.
Requirements: * Prior experience in customer support is essential, including roles like account management or logistics that involve direct client interaction. * Reside in Lviv, the western part of Ukraine, or Limassol, Cyprus. * Proficiency in written English at an upper-intermediate level. * Strong communication skills. * Familiarity with basic client communication ethics.
Work Schedule: * Weekdays: 7-hour shifts focusing on chat and email support from 00:00 to 07:00
Additional Advantages: * A technical mindset with basic knowledge of HTML and/or CSS. * Fluency in other languages, particularly European ones.
Responsibilities: * Promptly address customer queries via email or chat (no phone support). * Recognize customer needs, offer assistance, and provide analysis reports, including identifying product issues. * Share feature requests and solutions with team members. * Update customers on new product features and functionalities. * Follow up with customers when needed to ensure their needs are met and any technical problems are resolved.
What We Offer: * Comprehensive fully compensated training period. * Regular salary reviews and bonuses for exceptional performance. * Fixed shifts, working five days a week. * 24 days of paid vacation. * Sick leaves and partial compensation of medical expenses. * Opportunities for advancement or re-qualification within the company. * A fully equipped office in the heart of Lviv, for those who prefer working on-site. * A minimal hierarchical structure. * Opportunities for professional growth. * Team-building activities such as pizza lunches, bowling, and international trips. * A supportive team environment filled with humor and assistance.
