About the Project We are building a modern platform focused on large-scale data processing for the media & analytics industry. The backend is powered by a microservice architecture with a strong emphasis on performance and scalability.
Mission: We are looking for a high-performing, KPI-obsessed Head of Operations who will take full control over our operational departments and drive performance across the board. Your goal is simple: set targets, enforce discipline, optimize processes, and ensure each team hits their numbers — every day, every week, every month.
What You’ll Own:
— Full operational oversight of 5 departments: CRM · Promotions · Casino Operations · Content · Support. — Setting and implementing KPIs for each team; tracking them religiously. — Running daily/weekly check-ins with team leads and enforcing accountability. — Establishing clear processes and automation across all departments. — Fixing bottlenecks, eliminating inefficiencies, and enforcing deadlines. — Coordinating with Product, BI, and Finance to align on performance goals. — Building a results-driven culture: we don’t manage hours, we manage outcomes. — Making sure no task or target is ever “floating” — ownership is mandatory. — Reporting directly to founders with clear, metric-based updates. — Hiring, firing, and reorganizing teams based on performance.
✅ Must-Have Experience:
— 3+ years in a similar role in iGaming (casino, sportsbook, or affiliate ops). — Proven track record managing multi-functional teams (25–50+ people). — Experience launching or scaling teams/processes in a startup environment. — Obsession with metrics, dashboards, KPIs and optimization.
✅ What we offer:
— Work in an innovative company focused on international markets. — The opportunity to influence outcomes and shape processes. — Constant challenges, training, and support for professional development. — Freedom to make decisions and implement ideas (no micromanagement). — Remote employment.
