Company Background The company is a UK-based cloud contact center platform that empowers organizations to connect with their customers more effectively. Known for its scalability, reliability, and compliance-focused features, the platform provides omnichannel communication tools including voice, SMS, email, and social messaging. It serves a wide range of industries, helping businesses improve customer engagement, streamline workflows, and boost agent productivity through advanced automation and AI-driven analytics. Project Description The project is a cutting-edge Conversational AI initiative designed to revolutionize customer interaction analysis using advanced Natural Language Processing (NLP) techniques and AI-driven analytics. The goal is to build a highly scalable, cloud-native platform that processes conversational data in real time, extracts actionable insights, and empowers organizations to enhance user engagement, personalize services, and drive operational efficiency. The platform leverages modern LLM architectures and is deployed entirely in Microsoft Azure using event-driven design and MLOps best practices. Technologies * Python * PyTorch * Transformers * BertTopic * LangChain * LangGraph * OpenAI API * Azure SDKs * Azure Blob Storage * Azure Service Bus * Azure Batch * VMs * Compute Gallery * Azure DevOps * Docker * App Insights * MIG
What You’ll Do * Apply theoretical NLP and LLM knowledge to design advanced language understanding components; * Design and develop robust, scalable AI pipelines for conversational analytics; * Optimize ML models and inference pipelines for performance and cost-efficiency; * Integrate state-of-the-art LLM architectures (BERT, T5, GPT) and methodologies (prompt engineering, embeddings, few-/zero-shot learning); * Deploy and manage AI components using Docker and Azure services; * Maintain and monitor deployed AI systems for performance, latency, and explainability; * Collaborate on architecture, participate in code reviews, and contribute to internal documentation and knowledge sharing;
Job Requirements * 3+ years of experience in ML/NLP development; * Solid theoretical foundation in NLP; * Strong Python skills with hands-on experience in building production NLP/ML pipelines; * Experience with cloud-based ML systems (preferably Azure); * Familiarity with Docker, CI/CD, and version control (Azure DevOps); * Understanding of distributed systems and asynchronous messaging (Azure Service Bus); * English level: B2 or higher;
What Do We Offer The global benefits package includes: * Technical and non-technical training for professional and personal growth; * Internal conferences and meetups to learn from industry experts; * Support and mentorship from an experienced employee to help you professional grow and development; * Internal startup incubator; * Health insurance; * English courses; * Sports activities to promote a healthy lifestyle; * Flexible work options, including remote and hybrid opportunities; * Referral program for bringing in new talent; * Work anniversary program and additional vacation days.
Please, note, that we will consider all the applications with due respect, but only shortlisted candidates will be contacted.
