We are hiring a Customer Support Specialist with Japanese Language Skills for Remote work.
Requirements: * Japanese language: Minimum JLPT N2 (JLPT N1 preferred), excellent Japanese skills demonstrated during an interview and a written test; * Good knowledge of English; * Previous experience in customer support is preferred. * Proficiency in computer use, high computer literacy, and the ability to multitask. * Responsibility, attention to detail, and a customer-oriented mindset. * Experience with various software tools is a plus; * Own computer, external monitor, and stable internet connection for comfortable remote work; * Willingness to learn and adapt.
Responsibilities: * Provide consultations and technical support to website users via chat and email in Japanese; * Respond to customer inquiries about company products and services, offering accurate and timely solutions in Japanese; * Handle customer requests and complaints, and find effective resolutions; * Maintain records in the CRM system and other databases; * Maintain friendly communication and show attention to each customer inquiry.
We Offer: * Salary: From €50 per shift net (depending on experience and Japanese proficiency) + bonus system; * Work Conditions: Remote work, full-time employment; * Schedule: 9-hour shifts from 08:00 to 17:00 Kyiv time. Minimum of 20 shifts per month; * Shifts may include morning, evening, or night hours depending on team needs. * Remote work in a growing international company; * Opportunity to learn a new profession and develop in the field of technical support. * Additional bonus system; * Career growth opportunities: promotion possible within 3 months based on performance; * Friendly team and supportive management, comfortable working conditions.
