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Описание: |
Looking for a Junior Technical Support Representative to work on a Canadian hosting platform.
Full-time, remote, long-term (equipment is provided).
Test task
Project Description:
Provide technical support for a major client offering hosting services to end-users. Support includes managing a shared hosting platform and assisting with issues related to email, web, databases, DNS, and control panels (in-house, cPanel, Plesk).
Work Schedule:
Mon—Fri, 23:30–08:30 (Ukrainian time)
Main Responsibilities:
* Respond promptly to customer requests
* Troubleshoot web, email, DNS, and database issues
* Assist with web platform applications
* Set up and troubleshoot mail clients and login/access issues
* Follow support procedures and update customers regularly
* Manage multiple active cases
* Provide Tier 1–2 support and escalate complex issues
* Create internal FAQs and guides
Requirements:
* Strong troubleshooting and logical thinking skills
* Customer-focused with great attention to detail
* Upper-Intermediate English (spoken & written)
* Familiarity with support workflows and escalation processes
* Basic knowledge of TCP/IP, DNS, HTTP/S, and networking
* Basic Windows & Linux command-line skills
* Ability to work night shifts
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