Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.
A bit about us: We’re a rockin’ gaming company We make products for gamers in a stylish, cool, professional way There are 65+ of us, and we are young, energized to succeed
Now we’re looking for someone who loves helping others, enjoys solving puzzles (yes, even those weird user cases), and wants to grow in a team that values empathy as much as efficiency. YOUR IN-GAME SKIN: * At least Upper-Intermediate level of English; * Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics; * Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what; * Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming; * Confident PC user with fast typing and the ability to juggle several chats at once; * Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging.
YOUR QUEST-LINE: * Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance; * Investigating technical or account-related issues, understanding user context, and offering effective solutions; * Assisting users with questions about digital items, platform mechanics, and transactional flows; * Escalating complex or sensitive cases when needed, while keeping users informed throughout the process; * Identifying recurring questions and contributing to updates for internal documentation or FAQs; * Keeping detailed records of user interactions to ensure smooth follow-up and case resolution; * Ensuring a positive user experience through clarity, patience, and empathy in communication.
♀️ WILL BE YOUR BOOST: * Background in industries where communicating with users was part of the role.
YOUR POWER-UPS SOURCE: * Start working at a time that’s comfortable for you; * Spontaneous weekend from the CEO; * People Partner who will always support you in word and deed; * Rewards for cool work; * Input on project direction in a bureaucracy-free environment; * Regular performance reviews and personal feedback sessions; * 20 paid vacation days and 7 sick leave days; * Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials; * Assisting with the accounting and tax management for individual entrepreneurs; * English language and Well-being benefit — so that you can improve your mental health the way you want. We make sure that our spacers are surrounded by comfort from all sides; * Anniversary and performance bonuses; * No time tracking; * We purchase CHARGING STATIONS for our spacers; * We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.
If you read everything carefully and exclaimed: , then we are already looking forward to your resume and portfolio! Send them as soon as possible!
