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About The Position
As an Account Manager, you will help us build strong relationships with our clients, work on their satisfaction, and drive our business growth. Are you a proactive and customer-focused professional who would like to work in an international environment? In this case, this opportunity is for you!
Why does MWDN rock?
At MWDN, we’re committed to connecting top tech talent with innovative companies around the globe. Our people-first approach creates meaningful experiences for both our clients and our employees.
Here’s what you can expect when you get employed by MWDN:
* Security first. We vet our clients to eliminate risks, ensuring reliability and timely payments for your hard work—no fraud or unforeseen events here!
* Career support. If a match isn’t right, we’re here for you. We actively assist our employees in finding new opportunities that fit their skills and aspirations.
* Legal assistance. We provide guidance on legal matters (e.g., opening and administering your private entrepreneur account, taxes, army enrollment, etc.).
* Professional development. We offer English courses and other engaging activities, including team-building events.
Why choose us? MWDN is ranked among the top 5 IT employers in our region by DOU, and we pride ourselves on our transparency and commitment to our team. Curious to learn more? Discover what our employees say about us in their DOU reviews: MWDN reviews.
What is your new project?
* Provide a full scope of HR services across assigned teams.
* Drive and implement HR strategies aligned with business objectives.
* Hold regular one-on-one meetings with team members and collect feedback through surveys.
* Facilitate performance reviews and help team members set and achieve their goals.
* Maintain HR reports, metrics, and documentation.
* Design and lead training programs, career paths, and development plans.
* Collaborate with team leads to assess learning needs and build tailored initiatives.
* Organize workshops, mentorship programs, and onboarding experiences.
* Evaluate training effectiveness and adjust approaches based on feedback and analytics.
* Work with recruiting, marketing, and sales to align on people initiatives.
What makes you a great fit
* Experience: 2+ years in account management, customer success, or a related field, ideally in IT services or staff augmentation companies.
* Communication skills: exceptional verbal and written communication skills in English (knowledge of other languages is a plus).
* Client-centric: a strong ability to build trust, listen, and develop solutions based on client needs.
* Sales mindset: experience with upselling, cross-selling, and contract renewals is a big advantage.
* Analytical thinking: ability to track key metrics, assess client satisfaction, and recommend improvements.
* Proactive & self-driven: a hands-on professional who takes initiative and thrives in a dynamic environment.
Your day-to-day in this position
* Client relationship management: build and maintain strong relationships with clients so that all their needs are met and expectations exceeded.
* Onboarding and support: guide new clients through onboarding for a smooth transition into our services.
* Account growth: identify opportunities to expand partnerships with existing clients.
* Performance monitoring: track key performance metrics and client satisfaction, taking proactive measures to address any concerns.
* Collaboration with internal teams: work closely with recruitment, HR, and marketing teams to deliver top-tier service and ensure client success.
* Contract renewals and upselling: assist in contract negotiations, renewals, and upselling of additional services.
* Problem-solving: act as the primary contact for client concerns and resolve their issues.
Why work with us?
* People-oriented management without bureaucracy.
* The frequent comeback of previous employees confirms the friendly climate inside the company.
* Flexible working schedule.
* 29 days of paid time off (18 working days per year, plus 11 days — all national holidays).
* 9 sick leave days.
* Full financial and legal support for private entrepreneurs.
* Free English classes with native speakers or with Ukrainian teachers (for your choice).
Ready to drive growth and make an impact? Join us at MWDN and take your career to the next level.
Our next steps
✅ HR interview — ✅ Test task — ✅ Interview with Head of Recruitment — ✅ Offer
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